Our Support solution provides 24x7 inbound and outbound call center operations with integrated IVR. Our Offerings :
Mobile Integrated Voice Recording (IVR) Solutions:
- Fully customizable with any number of process flows
- Available on all Telco providers
- Multi-language support including regional languages
- Backed by Secured and Fault-tolerant infrastructure that is available 24x7 365 days throughout the year with 0 downtime
- Business Analytics and Reporting capability
- Open Source Technology driven
- Custom voice prompts recording included
Call Center Solutions:
- Customized Inbound/Outbound Solutions available
- Domestic and International Call Center options
- Integrated with IVR Solutions for Live Customer Service Help Options
- Available business hours or 24x7 365 days throughout the year
- Skilled, Knowledgeable and Experienced Customer Care Professionals
- Multilingual/bilingual support
- CRM System data collection available
- Business Analytics and Reporting on CRM data available thru Web Portals
- Automatic Call back options available
Our goal is to add value to your organization.
Our Support solution is focused on the following aspects:
- Utilize Mobile and Web based technology to gather community inputs and disseminate information quickly and efficiently
- Customer Service help available to complement Services and Solutions Delivery